Shipping & Returns
We carefully wrap all items to ensure your goods arrive safely. All shipping has tracking numbers for secure delivery. Orders will be processed within 48 hours and you will receive an email with confirmation and a tracking number once your order has been dispatched.If you want to send your parcel in specific way, please get in touch with us soon after you made the purchase. Thank you.
Standard shipping (0.0- 1kg) NZ$10
Medium weight shipping (1-3kg) NZ$15
Heavy weight shipping (3kg+) NZ$25
Standard shipping (0.0- 1kg) AUS$35
Medium weight shipping (1-3kg) AUS$50
Heavy weight shipping (3kg+) AUS$65
Rest of the world
Standard shipping (0.0- 1kg) $60
Medium weight shipping (1-3kg) $95
Heavy weight shipping (3kg+) $150
Please be aware that it is not our policy to refund after purchase unless there is a fault to the product or a breakage in transit. Please appreciate that we are a small business who represent artists and makers and are not in a position to accept returns if you change your mind.
In the unfortunate event that your item is broken in transit, please send us a photograph of the damage within 3 days of receiving the goods and we will happily refund or exchange the item. We do require all damaged good to be shipped back to us at our cost.
We do our best to represent the works on our site to be true to the product. However, please note that as our goods are handmade the may be some variation in size and colour.
We appreciate that buying online can be a big decision, if you have any questions please don’t hesitate to get in touch.
Any enquiries: firstname.lastname@example.org
Thank you so much for your support.